FREQUENTLY ASKED QUESTIONS

How long does it take to process and ship my order?


Domestic orders take up to 2 BUSINESS days to be processed. EXCLUDES HOLIDAYS & MAJOR SALES.

Orders shipped Flat Rate typically take 3-5 days to arrive.

Orders placed during the holidays & major sales can take approximately 5-6 business days to process and ship due to a high volume of orders.

Please note that ordering a PRE-ORDER item will result in shipping delays as the item will be available to ship at a later date.





Can I order by phone?


Unfortunately at this time, we do not process any orders by phone. All orders must be placed directly on our online website.




How can I track my order?


You can track your order by visiting www.USPS.com and Entering your tracking number in the search field. Please allow 24-36 hours for your tracking information to be updated on the www.USPS.com site after you receive your tracking information email from our team.




I havent recieved my order yet, what should I do?


Contact us via email shopnominated@gmail.com




What forms of payment do you accept?


We accept the following forms of payment: Visa , MasterCard , PayPal




How do I return/exchange an item?


NO REFUNDS NO EXCEPTIONS.NO CANCELLATIONS. Exchange & Store credit ONLY Items purchased from NOMINATED are eligible for exchange or store credit within 10 days after delivery. Customers are responsible for return shipping . NO CHANGES may be made once an order has been placed. Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. We will send you an email when your return package is delivered. Please note, returns do take 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.




What if my items arrive damaged?


If you receive an item that is damaged, please contact customer service immediately.




Can I cancel my order?


Since we do our best to ensure you will receive your package as promptly as possible, we are unable to cancel or make any changes to your order once it has been successfully placed.





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© 2019 by NOMINATED. Proudly created by celise elise atl.

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